Refund Policy
Last updated: 23 July 2026
30-day money-back guarantee
We want BandOps to actually help your band. If you're not happy with a BandOps Pro purchase, you can request a full refund within 30 days of the payment date, for any reason.
How to request a refund
Our payments are handled by Paddle as Merchant of Record. The fastest way to get a refund is to go to paddle.net and look up your order using the email address you paid with — Paddle can issue the refund directly.
You can also email us at hello@bandboss.live from the address on your order, and we'll pass the request to Paddle on your behalf.
Renewals
You can cancel a subscription at any time from Settings → Billing (or from the Paddle customer portal). Once cancelled, you keep access until the end of the billing period you already paid for and won't be charged again.
Refunds after 30 days
Outside the 30-day window we consider refunds case by case — for example duplicate charges, failed service, or accidental renewals shortly after the renewal date. Contact us and we'll do our best to sort it out with Paddle.
Paddle's own policy
For the full detail of how Paddle handles refunds as Merchant of Record, see paddle.com/legal/refund-policy.